In the app (fastest)
- Open Kymelo on any device where you're signed in.
- Open Account & settings (the person icon on the home screen, or Settings on Windows).
- Choose Delete account and confirm.
If Kymelo asks you to sign in again first, that's a security check: sign in, then choose Delete account again.
By email
If you can't use the app, email support@kymeloapp.com from the address of your Kymelo account and ask us to delete it. We'll confirm within 30 days.
What is deleted, and what is kept
- Deleted straight away: your account, its email address and user ID, and the list of devices signed in to it.
- Removed from backups within 30 days.
- Kept: records of Kymelo Ad-free purchases, held by Apple or Google and by our purchase processor RevenueCat, as the law requires for transactions. Your purchase stays with your App Store or Google Play account.
- Not affected: your media, library and settings, which never left your devices.